Shipping policy
Avex – Shipping Policy
Effective Date: 1st October 2025
Thank you for shopping with Avex! We’re committed to ensuring your order arrives safely and on time. Please review our shipping policy below for details on processing, delivery times, and tracking.
📦 Order Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Once your order has been packed and shipped, you’ll receive a confirmation email with your tracking information.
🚚 Shipping Timeframes
Our standard delivery timeframe is 4–12 business days after processing.
Total estimated delivery time: 8–14 business days
Please note that delivery times may vary depending on your location, customs clearance, courier delays, or peak shopping periods.
🌍 Where We Ship
We currently ship orders within the United Kingdom and United States, and we’re working on expanding our delivery network worldwide!
If your country or region isn’t available at checkout, please contact us — we’ll do our best to assist you.
💸 Shipping Costs
Shipping fees are calculated automatically at checkout based on your location, shipping method, and order size.
We occasionally offer free shipping promotions — subscribe to our newsletter or check our website banners for current offers!
📦 Tracking Your Order
Once your order has shipped, you’ll receive an email with a tracking number and link so you can monitor your delivery.
Please allow up to 48 hours for tracking updates to appear after shipment.
📬 Shipping Delays
While we always aim for timely delivery, Avex is not responsible for delays caused by:
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Shipping carriers
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Customs clearance
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Weather conditions
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Natural disasters
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Other circumstances beyond our control
📩 Need Help?
If your order is delayed beyond the estimated delivery window, or you have any questions about your shipment, please contact our support team:
📧 customers.avex@gmail.com